Inbox Dashboard
Leads, response time, and channel health for Carrie and Brandi.
In the sidebar this item is labeled Dashboard, under Communications. The page title is Inbox Dashboard (/inbox). It is not the company Dashboard under Home.
What it is
Kicker Communications. Subtitle: “Operational command center for Carrie and Brandi — leads, response time, and channel health.” This is the ops view. You do not reply to guests here; use Conversations.
Open the screen
Click Dashboard under Communications. Without Inbox Pro the screen shows the Inbox Pro marketing page instead of metrics. Loader: Loading dashboard….
Pick a location and a range: Last 7 days, Last 30 days, or Last 90 days.
What the page shows
Hero: AI team live · Carrie & Brandi are answering now. Channel pulses: Voice, SMS, Web Chat. Carrie = Voice receptionist. Brandi = Web & SMS concierge.
KPIs:
- Leads captured — Voice, SMS & web chat
- Avg first response — Time to first reply
- Missed after hours — Calls outside business hours
- Booked from AI — Reservations & events
Each KPI can show {n} vs prior period.
Charts: Leads captured (daily volume) and Time to first response (average seconds to first AI reply).
Channel performance: Voice / SMS / Web Chat with badge connected / setup / offline, {agent} · {n} leads, {n}s avg response.
Recent activity kinds: New lead, Booked, Needs human, Follow-up, Ticket.
Quick actions: CRM ({n} active leads), Tickets ({n} open tickets), Conversations ({n} this week), Follow-Up ({n} sequences running). Follow-Up is not in the main sidebar; this card is one way in.
Typical workflow
- Confirm location and Last 7 / 30 / 90 days.
- Check Missed after hours and channel badges. Offline or setup means that channel is not taking guests yet — see Inbox settings → Channels.
- Use Quick actions to jump into the queue that needs work.
Empty, locked, or preview-only
Related
- Dashboard — Home summary
- CRM
- AI Lead Follow-Up
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