On this page

Command Center

The Inbox settings home for assistants, knowledge, and channels.

Communications → Settings (/inbox-settings) opens Inbox settings. The first tab is Command Center. Page title Inbox Command Center. Kicker Communications · Inbox Pro. There is no AddonGate on these pages.

What it is

Subtitle: “Train your AI team, wire up channels, and keep every guest conversation on-brand.” Workspace nav: Command Center · Knowledge · Channels.

This Knowledge tab is not the shared Knowledge Base. Appearance used to live at /inbox-settings/widget/[id]/appearance and now redirects to Website Widgets.

Open the screen

Click Settings under Communications. Loader: Loading inbox command center…. Header actions: Configure assistant or Request activation.

What the page shows

Tiles: Readiness {n}% · Live agents (“Agents answering on connected channels”) · Connected channels (“{n} channel(s) in your inbox”).

Setup pipeline: 1 Knowledge base · 2 AI assistants · 3 Live channels. Status Complete / In progress / Not started.

AI assistant roster: “Each agent owns a channel mix and location scope.” Cards: name, role, status live / draft / paused, channel Voice | Web + SMS | SMS | Web, locations, Knowledge coverage. Hover Configure agent. Empty: No AI assistants found yet. Add knowledge for a location or request activation to get started.

Channel map: Voice / Web chat / SMS / Website widget with badges connected / setup / offline. Empty: No channels configured yet.

Knowledge health: types FAQ | Menu | Hours | Policies · Manage. Empty: Add knowledge sources to improve reply quality.

Typical workflow

  1. Add sources on Knowledge.
  2. Request or train an assistant.
  3. Wire Voice / Web chat / SMS / Website widget on Channels.
  4. Design the guest embed on Website Widgets.

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