Communications

Communications is the guest-contact side of the dashboard. Carrie handles voice. Brandi handles web chat and SMS. The sidebar lists the same items as the merchant app.

What it is

This group is not Brand (reviews and posts) and not the Home Dashboard. It is how staff watch live guest conversations, leads, tickets, phone, and the website widget.

Open the screen

Sign in and expand Communications. HOME and Communications start open.

What the sidebar shows

• Conversations — SMS, web chat, and voice inbox. Closed threads live in Archive.
• Inbox Dashboard — nav label Dashboard, page title Inbox Dashboard
• CRM — leads, with a lead profile
• Tickets — Open / In Progress / Completed
• Inbox settings — nav label Settings: Command Center, Knowledge, Channels, assistants
• Live Phone Receptionist
• Website Widgets

Not in the sidebar:

• AI Lead Follow-Up (/follow-up)
• Channels (/channels) — Brandi inbox toggles, not Inbox settings → Channels

Add-ons

Related

• Knowledge Base — shared library, not Inbox settings → Knowledge
• Location filter