On this page

Inbox knowledge

Sources and instructions the Inbox Pro assistants use.

Inbox settings → Knowledge (/inbox-settings/knowledge) is titled Knowledge studio. Subtitle: “Feed your agents facts they'll actually use — menu, hours, policies, and FAQs.”

What it is

This studio feeds Inbox assistants. It is not the shared Knowledge Base used by Carrie and Brandi across the account. Updating one does not update the other.

Open the screen

Communications → Settings, then Knowledge. Pick a Location. If there is no assistant for that location: No AI assistant found for this location. Request activation from the Command Center to add knowledge sources.

What the page shows

A list of sources with enable/disable, Remove, and Save & re-index. Empty: No knowledge sources yet · Add source. Pagination Previous / Next.

Source detail: Content (read-only until you edit).

Controls

Add Knowledge modal:

  • Type Text / Website / File
  • Name
  • Content, URL, or file upload
  • Add

Health on Command Center groups sources as FAQ | Menu | Hours | Policies. The add modal still uses Text / Website / File.

Typical workflow

  1. Pick the location.
  2. Add Knowledge → Text for FAQs, Website for a menu URL, File for a PDF.
  3. Leave the source enabled. Save & re-index.
  4. Confirm Knowledge coverage on the assistant card in Command Center.

Was this guide useful?