Inbox channels

Channel wiring for Inbox Pro, including the widget path.

Inbox settings → Channels opens Channel control at /inbox-settings/widget/[id] (default /inbox-settings/widget/default). Subtitle: “Wire voice, web chat, SMS, and your website widget into one inbox.”

What it is

Use this tab when an assistant should start or stop taking a channel. Use Website Widgets when you are changing what the guest sees (colors, buttons, snippet). Use the separate Channels page at /channels only for Brandi’s on/off toggles.

/inbox-settings/widget/[id]/appearance redirects to /website-widgets.

Open the screen

Communications → Settings → Channels. Missing assistant: No AI assistant on this location · Request assistant setup.

What the page shows

Channel cards (Voice / Web chat / SMS / Website widget) plus Web widget behavior.

Controls

Offline greeting — default Thanks for writing — we reply within a few minutes.
Proactive greeting after 8 seconds on page
Save channel rules
Open Website Widgets / Open full widget builder

Typical workflow

Confirm the assistant exists for the location.
Set the offline greeting.
Turn Proactive greeting after 8 seconds on page on only if you want the widget to speak first.
Save channel rules.
Finish guest-facing design in Website Widgets.

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