On this page

Notifications

Who gets email for a new lead, a negative survey, or a review removal.

Settings → Notifications (/notifications) is titled Notifications. Kicker Settings. Description: “Choose which events email the team. Recipients can differ per event — reviews, feedback, and leads don't have to go to the same people.” Loader: Loading notifications…. Header button History.

What it is

This is the email alert setup. It is not the bell in the header. The bell opens In-app alerts at /alerts (also titled Notifications, but that page is the in-app feed).

Team members can also set personal choices on My Team and Profile. Those prefs sit alongside this list. The account owner always gets every alert here, even if a type is turned off for the team.

Open the screen

Click Notifications under Settings. This page is account-level. There is no location tab.

What the page shows

Hero Owner inbox — {ownerEmail}. “The account owner always gets every alert here, even if a type is turned off for the team.” {n} of {m} team alerts on. Badge Always notified.

Three cards:

  1. New Lead Received — “Notify when your AI agent captures a new lead with at least a name and phone number — so you can follow up fast.”
  2. Negative Survey Feedback — “Alert when a customer submits a negative internal feedback survey — catch unhappy customers before they post publicly.”
  3. Review Removals — “Get notified immediately when a review is removed from your Google Business Profile so you can take action.”

Per card: badge Active / Off · toggle Email · Team recipients ({n}) · Add · Preview email. Empty recipients: No extra teammates yet — only the owner is emailed.

Save: Save notification settings / Saving….

Controls

Add Recipients — “Select team members to receive this notification.” Cancel · Add Selected / Adding…. Empty: All team members are already receiving this notification.

Preview email — “Preview how this email will appear to recipients.” Subject: then Close. Subjects:

  • New Lead Received
  • Negative Customer Experience Survey
  • We removed a negative review for you

History opens Notification History — “Recently sent notifications for your account.” Columns Type · Recipient · Email · Sent · Status. Loading history… / No notifications sent yet. · Close.

Confirm: Save Notification Settings? — “This will update how your team members receive notifications. Are you sure you want to proceed?” Cancel · Save Settings / Saving….

Typical workflow

  1. Leave the owner inbox on. The owner cannot be removed from these emails.
  2. For each type, toggle Email and Add teammates who should also get it.
  3. Preview email if you need the subject line.
  4. Save notification settings and confirm Save Settings.
  5. Use History when someone asks whether a send went out.

Empty, locked, or preview-only

New webchat alert and Monthly report appear as soon on Team and Profile. They are not cards on this page and are not sending yet.

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