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Dispute Manager

Challenge negative reviews and follow them until they are removed or closed.

Brand → Dispute Manager (/disputes) tracks flagged reviews. Subtitle: “Challenge negative reviews and track removal progress.” There is no AddonGate. Open a row for the dispute case (/disputes/[id]).

What it is

A removal starts when a review is flagged. GetDandy tracks that flag until the site resolves it or the team escalates it. This is not the Reputation Manager feed.

Open the screen

Click Dispute Manager. Loader: Loading disputes…. Mock sessions show Demo data. plus UI-only.

What the page shows

Tabs (with counts): Processing · In Challenge Sequence · Removed.

Tab What it means
Processing The case is in progress and not yet in the challenge sequence
In Challenge Sequence The review is being challenged
Removed The review was removed

Table: Reviewer · Site · Rating · Received · Status · Open. Empty: No disputes match those filters. Pager Previous · Page N of N · Next.

Controls

  • Search By Customer Name
  • Sort by: Latest Reviews · Name · Rating · Status · Most Recent Challenge · Oldest Challenge
  • Filter modal Filter disputes: Location · Received from / to · Review site (All sites) · Rating (Any rating, 1–5 stars) · Legitimacy score (Any score) · Clear / Apply filters

Typical workflow

  1. Open Processing. Sort Oldest Challenge.
  2. Open the case. Attach files and a description. Send challenge.
  3. If the platform stalls, Escalate challenge. Do not file a second dispute for the same review.

Most cases are reviewed within a few business days. There is no fixed clock.

Google needs GetDandy as a manager on the Business Profile. See Integrations.

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