On this page

Reputation Manager

The review feed across Google, Facebook, Yelp, and Tripadvisor.

Brand → Reputation Manager (/reputation) is the unified review feed. Kicker Brand. Loader: Loading reviews…. Sentiment lives at /reputation/sentiment (same page, initialTab=sentiment). Open a row for review detail (/reputation/[id]).

What it is

Sites in the UI: Google, Facebook, Yelp, Tripadvisor. This is the feed, not Dispute Manager (the challenge tracker) and not Reputation Report (monthly stats).

Open the screen

Click Reputation Manager. Without Reputation Management you see the marketing page. The feed stays empty until review sites are connected in Integrations.

What the page shows

Tabs: AI Powered Sentiment Analysis (BETA) (if enabled or mock) · All Reviews {total}.

Review cards: badges Received · Processing · In Challenge Sequence · Removed · Removal Denied · Don't Challenge. Challenge chips: Removal Request · Request In Progress · Review Challenge Sent · Removed · Analyzing Response · Escalated Challenge · Removal Denied. Also Legitimacy N/10, Viewed N times, Removed On {date}.

Empty: No reviews match those filters. Pager Prev / Next. Count: Showing N entries out of N.

Controls

  • Search By placeholder Customer Name (aria Filter reviews)
  • Sort by: Latest Reviews · Name · Rating · Status · Most Recent Challenge · Oldest Challenge
  • Toggle Don't Challenge
  • + More
  • Filter modal Filter reviews: Location (All locations) · Received from / Received to · Review site (All sites + Google/Facebook/Yelp/Tripadvisor) · Rating All / Bad (1) / Poor (2) / Okay (3) / Good (4) / Happy (5) · Legitimacy rating All scores 1–10 · Clear / Apply

Sentiment tab: Select Location · Refresh sentiment (“You can refresh once a month per location.”) · title AI Powered Sentiment Analysis of GBP Reviews & Customer Surveys · Last Updated · word cloud · Highest / Lowest performing location · Common themes (Theme / Guests like / Guests dislike / Improvement). Empty: Currently no sentiment analysis available for this location. Live but unpaid: Upgrade to AI Sentiment Analysis · Learn more (toast, not a purchase flow).

Typical workflow

  1. Filter Rating Bad (1) or Status Processing.
  2. Open the review. Add a note. Decide whether to challenge.
  3. Track the case in Dispute Manager. Do not file a second dispute for the same review.

Empty, locked, or preview-only

Was this guide useful?