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Negative review reply

Tone, samples, and auto-reply for negative reviews.

Brand → AI Review Reply → Negative Review Reply (/review-reply/negative/settings). Same layout as positive settings, with a different tone list. It can stay locked until the negative tone is purchased.

What it is

How negative reviews are answered. The reply and a dispute are different actions. Challenging is tracked in Dispute Manager. Many accounts leave auto-post off so a person edits the draft first.

Open the screen

Hub Negative settings, or the negative queue Setting tab.

Controls

Same as positive, except:

  • Select Tone: Casual · Professional · Friendly · Conversational · Reflective (no Playful)
  • No SEO Optimized
  • Sample panel still has Write a Reply / Write Another Reply
  • Save Settings For: Current location · All locations

Typical workflow

  1. Pick the location.
  2. Generate a sample. Prefer Reflective or Professional.
  3. Keep length at 2 Sentences unless the review is a one-liner.
  4. Save. Work real drafts in the queue. Open Dispute Manager if the review should come down.

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